We have rolled out enhanced safety protocols designed to provide both guests and employees with a safe and enjoyable experience. Will guests be able to enter on-mountain lodges during an emergency? REFUNDS: Epic Coverage provides refunds for COVID-19 related closures, injury, job loss, and unavailable Priority Reservation Days. To allow for physical distancing, we will be managing the number of people in our restaurants in accordance with public health requirements and will monitor guests coming in and out of restaurants at the entrances. It was the first day of three of the busiest ski weekends of the season, when spring breakers would typically flood the slopes. Because 3- and 4-year-olds often spend a good portion of their lesson indoors, we will offer this age group one-on-one, one-hour private lessons. Yes, we will continue to operate our full-service, on-mountain restaurants this winter with appropriate physical distancing. Last chance to get your pass this season. McLEAN, VA - The novel coronavirus (COVID-19) has created unprecedented challenges for our industry, our hotels and our Team Members. Margo Van Ness, a spokesperson for Park City and other Vail Resorts properties, said the company’s moves had nothing to do with a class-action lawsuit brought last week by an Epic Pass holder in California. He knows among Americans he is … Private full day lessons will have a break for lunch. Employees are required to wear face coverings, regularly wash their hands and stay home if sick. Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. Still, whenever he takes a trip abroad, which he says is pretty often, he budgets in insurance as part of the cost. If you are a pass holder, your mountain access reservation is confirmed when you book your lesson. At our quick-service restaurants, only ready-to-go hot and cold food options will be available in order to accommodate as many people as possible. Vail Resorts to require reservations, but only Epic Pass holders can save spots at start of season The company is the first major ski resort operator in Colorado to release details of the COVID … Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. Our enhanced safety guidelines include, but are not limited to, property-wide enhanced cleaning measures, limited touchpoints at check in, cashless transactions and shared space guidelines in elevators and physical distancing policies. What if I can’t/won’t wear a face covering, such as if I’m ADA exempt? However, regardless and to allow for physical distancing, we will be managing the number of people coming in and out of our restaurants and will recommend that guests adjust their schedules and try to dine before noon, or after 2 p.m. We will continue to take lunch reservations at our full-service restaurants and will recommend that guests make a reservation in advance of dining. How are you managing access to the mountain this year? 1. It’s more important than ever to wear a mask, keep your distance, and download the COVID Alert PA app. For your safety, we are managing on-mountain access this season. We will be offering limited access to lockers and changing rooms this season. If response to severe weather, or an environmental threat, forces a rapid response from mountain operations, we will prioritize guests’ immediate safety over standard health guidelines to prevent the spread of COVID-19. From a risk standpoint, I would rather wait and pay more later.”. REFUNDS: Epic Coverage provides refunds for COVID-19 related closures, injury, job loss, and unavailable Priority Reservation Days. What are your safety protocols for your owned and operated lodging properties? With plenty of snow still on the ground and more to come, it felt like torture for many skiers and snowboarders. To maintain physical distancing on our chairlifts and gondolas, we will only be seating related parties (guests skiing and riding together), or unrelated parties spaced out in accordance with the local approved winter operating plans. © 2020 Vail Resorts Management Company. If a restaurant is at capacity, guests will be asked to visit another restaurant, or wait until another party leaves the lodge to enter. Coloraodo ski area reservation policies during COVID-19, Ikon and Epic Pass rules for the 2020-21 season and more you need to know. Many felt shorted. If you are a pass holder, your mountain access reservation is confirmed when you book your lesson. This includes at our hotels, restaurants, Face coverings will be required at all times. Do I have to wear a face covering while I’m skiing and snowboarding? Among that group, the Ikon and Epic passes have risen as the titans. This age group is also welcome to join their family in a full- or half-day private lesson. Will health screenings be in effect, for both the guest and the instructor, prior to a lesson? Epic Coverage also provides a refund for certain resort closures, including events like COVID-19. More information to come if you are not able to use your credit. Visit Epic Coverage to learn more. For details and FAQs on our passes, reservation system, and Epic Coverage, can be found here. All Ski & Ride School participants will be required to complete a pre-arrival self-health screening on the day of their lesson. There are some close interactions during the rental process, how are you keeping guests and employees safe? FIFA Council passes landmark reforms for female players and coaches, agrees further steps in COVID-19 response (FIFA.com) 04 Dec 2020 The coronavirus crisis in the United States—and the associated business closures, event cancellations, and work-from-home policies—has triggered a … “These are uncertain times and we are particularly grateful for our Ikon Pass community, so we wanted to offer some benefits that show our appreciation and offered some value back for the shortened 19/20 winter season,” Alterra spokesperson Kristin Rust said in an email to The Salt Lake Tribune. He estimated he would save about $50 off his next pass, which will still cost him $599. As the season approaches, each of our resorts will be sharing specific details on the availability and operations of their lockers and changing rooms. Will you be restricting capacity at your restaurants? Reservations are required for those looking to access our lifts and gondolas (including those using gondolas to access on-mountain restaurants). “But they’re probably not going to get me to upgrade.”. Will you be cleaning/disinfecting the lifts/gondola cabins between use? Our 65+ Mountain Travel Experts understand that competing passes, such as the Ikon Pass and Epic Pass both have their own unique, umbrella policies regarding mountain operations, and sometimes, it’s all a bit hard to digest. Will full-service dining still be available? Face coverings will be required. We will continue to offer singles lines and they will be loaded in accordance to the local plans found in the on-mountain experience. “It felt like we got cheated out of [the rest of our season], not by Alterra, but by the circumstances.”. All participants will be required to complete a pre-arrival self-health screening on the day of their lesson. Child classes will be considered cohorts. One day they pull the rug out from under you and you have nothing,” Fantis said. COVID-19 cases are at an all-time high. To allow for physical distancing, we will be managing the number of people coming in and out of our restaurants at the entrances. We are offering half-day group lessons currently. Reservations But its response … Given these limitations we recommend that guests adjust their schedules and try to dine earlier or later than normal, especially when outdoor dining is not available. The Ski Industry’s Pandemic Response: Discounts And Upgrades Future And Past ... including events like COVID-19. Will I have to wear a face covering inside while dining? Epic Coverage is free with all pass products and provides a refund if you have an eligible injury, job loss, or experience other personal events that prevent you from using your pass. Face coverings are required in every part of our operation without exception. We are following all local public health guidelines and implementing some changes with your safety in mind. Face coverings will be required except while eating and drinking. Packaged beer and wine will be available at most locations, but full-service bars will be closed. Lessons must be purchased in advance and will include your mountain access reservation(s). Click here for more details. What happens if there is a case of COVID-19 confirmed at your resort? His “tune changed about 180 degrees,” though, when he read about the insurance plan. If there is a case at our resort, or among an employee, we will follow all guidance provided by local health officials. Equipment will be fully sanitized between each guest use and we intend to expand our rental delivery service to provide enhanced options for guests to rent equipment outside of the store locations. Hand sanitizing stations will be provided throughout the resort. Epic Coverage also provides a refund for certain resort closures, including events like COVID-19. As the season approaches, each of our resorts will be sharing specific details on the operations of their rental and retail shops. We have relaxed our lodging booking and cancellation policy so our guests can enjoy flexibility all winter long. Uphill access is not available at this resort. 161 reviews of Epic Pass "The Epic Pass is so darn EPIC! We will be managing capacity at the entrances and spacing out seating indoors and outdoors. We will be managing the number of people inside, in accordance with local regulations, and setting them up to allow for physical distancing. It included an extension of its early renewal period to May 26, an interest-free payment plan, discounts on 2020-21 passes and an insurance program. Face coverings are required in every part of our operation without exception. Our goal is to fully open with lifts and terrain, as weather and conditions permit, regardless of how many people are skiing and riding this season. Your credit may be applied to another lesson type for your child or another member of your household. The remainder of the cost of a pass will come due in September. All guests must have a lift ticket or pass to ski & ride. in charilifts and gondolas, and whenever you are unable to maintain physical distance. He received a notice of closure on March 15 and then a “Community Gratitude” letter a month later. Face coverings will be required in every part of the experience; specifically while loading and riding on chairlifts and in gondolas, inside all buildings, and during all ski and snowboard lessons. ... injury, certain COVID-19 related closures and more. Read on for more information about our updated protocols and visit our resort websites for location-specific information. The second letter outlined Alterra’s solatium. 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