Having problems with Sensa? © 2004-2020 ComplaintsBoard.com. I wish to return the product for full refund as they advertise but can not obtain an address to ship the return. This is making me crazy. It is carried on a strict criteria to get unique, elegant and exotic surfaces. All of the, presents the major beauty born from the nature and selected by Cosentino, to turn these surfaces in a unique and an unparalleled design. They informed me it was too late to return Sensa and that it was mine. After two weeks of using this product she started feeling odd. I have had a heart attack and I have a ICD for my CHF. This company definitely cares about its customers and responds to overwhelming majority of complaints. Sourced from Brazil and India, Sensa by Cosentino is much more than just a pretty surface. You can find contact details for Sensa above. Sensa by Cosentino® granites are natural products, thus it's not possible to guarantee that the samples from the store and the photos will match perfectly with the final countertop. This product didn't work for me and I wouldn't recommend it to anyone at all. I found the tasteless powder to taste awful. As a natural material, granite is porous and will stain if not given proper care. HIGH PERFORMANCE AND QUALITY WITH THE GUARANTEE OF COSENTINO. The eight new finishes, Black Beauty, Glacial Blue, Orinoco, Colonial White, Indian Black, Ice Blue, Moak Black and Bianco Antico, offer the aesthetics, functionality and … For no apparent reason, I had nightmares that I was at work all night and then in the morning I would awaken DEAD TIRED. They don't care about you. She quit using the product and became worse. People at work noticed that my hands were shaking and that I was acting differently than normal. Cancellation policy and billing unethical, Fraudulent advertising; fraudulent charges, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. It radiates pleasant aesthetics, beauty and timeless aura, and as a material made by Mother Nature itself, every granite slab is unique.. You need to choose the right granite manufacturer to provide you with the granite furniture to wow your guests with the marvel of granite. Sensa granites own a revolutionary protective treatment that provides them with a high resistance againts the stains. From Brazil and India we bring this exquisite selection to offer the most beautiful stones created by the nature. I cant come up with much- Any help would be appreciated!! And that even includes the evil ephedra! My daughter used my credit card to order this product and i would like my money returned. Sensa Maintenance-Free Granite is a premium, high-quality granite that offers reliable performance with a 15-year transferable warranty. I called to cancel my subscription (strange). Shop kitchen countertop samples and a variety of kitchen products online at Lowes.com. I feel they mislead people and after reviewing the other complaints, I see I was not the only one that feels this way. But I strongly advise anyone who wants to lose weight, THIS IS NOT the kind of company to do business with. Sensa totally mis-advertised trying this product, which a local physician said it was a "mind game" by sprinkling powder on the food, we were thinking we were full. LISTEN CAREFULLY, everyone wants to lose weight wants a quick fix, something that they think will change their life. I used sensa about 2 years ago did nothing for me the only thing i got was surgery for gallbadder had to be removed .I advise that no one takes this medication and i hope everyone that purchased it get there money back i invested almost $300.00 i only orderd it once when i tried to cancel they gave me the run around that cost me $300.00 plus $ 3000.00 out of pocket for my surgery. These are unethical business practices and this has to be stopped. I ordered Sensa in February 2012 at intro rate. I WANT MY MONEY BACK! After I saw the charge, I thought they had sent me two months of supplies, but NO. It was cheaper. You seriously could have a STROKE or a HEART ATTACK. We use cookies and other technologies so that we can improve your experience on our sites. Middeleport, Ohio 45760 My wife had become manic/psychotic because of the use of Sensa. It has been a month now and I HAVE NOT BEEN REIMBURSED AT ALL. Polished Granite Kitchen Countertop Sample. I want to report them to BBB. One guy told me my hands were shaking and he asked me if I was taking crystal meth! We might rent this house in the future, so I thought adding the stain protection would be a good idea. This boost its natural properties and extent its utility. The newly-launched Sensa by Cosentino premium granite surfaces could be considered works of art; each unique stone slab in the range was formed naturally over millennia, and sourced from Brazil and India by Cosentino experts. There can be some very serious side effects from the use of this and nothing is mentioned anywhere. I paid the shipping for a trial sample of Sensa. In addition to supporting your local economy through small business, there are 3 main reasons you should consider buying your new granite or quartz countertops from a local fabricator. They would not return my money to me until I return the product. Not having a clue, I still continued taking the Sensa. Discuss the issues you have had with Sensa and work with their customer service team to find a resolution. I HAVE NOT OPENNED MY BOX AND WILL SEND IT BACK TO SENSA, I DON'T FEEL THAT I SHOULD HAVE TO PAY FOR THE RETURN FOR I DID NOT ORDER THE PRODUCT SO PLEASE SEND ME A RETURN LABEL AND SEND ME A TERMINATION CODE SO I AM NOT CHARGED FOR THIS PRODUCT. Do not give these people your crecit card number. Sensa by Cosentino presents a high quality, durability and stain resistance that makes it unique as an option to be present in your bathroom. This was in November of 2012. The Sensa range is all natural Granite, a natural stone that has been sourced the earth in India and Brazil. The partnership between Lowe’s and Cosentino provides you the opportunity to custom design your Sensa Granite countertop project. It turns out they charged me for the free sample, because I didn't return it. When are they going to pay for their lies???!?!?!? This is not necessarily to protect your countertop, as much as to protect your knives. The technology of the Sensa by Cosentino® treatment assists cleaning and keeps countertops protected. I tried to tell them I did not want the product but thay said me grace period had lapsed and I must pay for the product. - This amount of $89.95 is very high and I feel they are taking advantage of people.. To clean your countertop, wipe with soap and warm water or a mild household cleanser. Cosentino undergo the granites to an invisible long term treatment, able to get integrated chemically in the material and letting it breathe. If the granite picked by the builder has problems or is unsatisfactory, then the builder should replace it. Calling their customer service ( an oxymoron) gets you the same delay and avoidance. This product should have strong warnings like any other drug, but it does not! Each kitchen or bath project is unique and designed specifically for you. This product is the worst thing I have ever taken as a weight loss supplement. Is it to late to join in the lawsuit against Sensa? I don't understand why the state of California doesn't shut them down. I was unable to use this product, because of a product in it that works like sodium. Each kitchen or bath project is unique and designed specifically for you. Mind you, I had never had symptoms like this before. Item #416324. Please Help Me get my money returned. Then she said we cancelled your new order that was going to ship and that will be refunded and then she said oh there won't be a refund we tried to bill you and it was insufficient funds and I told her that was because I told my credit union not to pay anything from the SENSA company and I am really glad that I did, because it hasn't even been 2 months, but you surely want my money. File a complaint and get it resolved. You call them and they do not listen to what you tell them. I am on Soc Sec and they have really hurt me finacially. I go to the gym 3-4 times per week and had never had a problem like this before. Thank you, Steve. 2013. Used credit card. Where is the free sample? I will never trust an online company again. There are seven shades available, each one the, count on a texture: suede, polished or caresse. I repeated I wanted to cancel the order at least 5 times. It was a very nice product. Sensa treatment. This boost its natural properties and extent its utility. I am mad at myself for not reading every detail online and after I received my start up package. Sensa Granite: Natural, Stunning, and Mostly Maintenance Free. [protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. She refused, explaining to me "how it worked". Which means you have to pay after 30 days, not that you get the product for free. The ER people had to tie me to the bed and drug me to get me to calm down. After 28 days I was charged $89.95 for the free Sample trial offer. I did. Natural stone I not only want the money they charged me back in my account but the OD charges as well. Advantages of Sensa Granite by Cosentino® The Sensa Granite is not only eye-catching, it comes with a lot of advantages too. … 2. It honestly never occured to me my overdrafts were caused by Sensa, after all I cancelled that order two months prior. I DID NOT ORDER ANY PRODUCT, I DID TELL THE REPRESENTATIVE WHEN I ORDERED MY FREE TRIAL THAT I DID NOT WANT ANY MORE PRODUCT UNLESS I ORDERED IT MYSELF. SENSA Granite Pricing Group A: $52/sq ft Group B: $61/sq ft Group C: $74/sq ft Group D: $86/sq ft Group E: $99/sq ft Undermount sink (+ 4 holes) $155 Drop in sink /Cooktop N/C Splay (diagonal cut) $100 Holes & Electrical Outlets $30 Small Fee (< 25 sqft) $200 Edges Included: Eased, 3/8 Round, ½ Bevel ½ Bullnose … While other natural stones require annual sealing, Sensa by Cosentino® is virtually maintenance free. ft. for fabrication and installation. When I sent them an email to fix it they said they had no record of the order. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Finally, she agreed and put me on hold for 5 minutes or more minutes, then came back on and told me the order had just shipped. I still ordered it. I returned the product to them unopened and waited for my refund - no refund came. Anyone interested in joining me call [protected]. Compare; Find My Store. I do not trust Internet Advertising at all after this situation. Luckily I had put a stop to it through my credit union so I would not get charged again, because they tried to send me another 60 day supply before 60 days, was even close. The product alters the taste of food to the point of being unplesant. ft. plus $24/sq. Based on their advertising, don't trust what they say. Sensa by Cosentino is the natural granite surface of Cosentino Group that counts on a stain resistant protection that makes them unique. Scamed in Ohio. If my Doctor had said I could use it and I tried it - How could I return it - therefore I would have to pay the $89.95. My daughter use my credit card to order this product.She did not have my permission and would like my money returned to my card. My checking account kept overdrawing and I am literally going crazy cause I don't get it. Unlike with most natural stones, you need not to reapply any treatment to protect your Sensa by Cosentino® countertop. This is my opinion, just sharing my experience with you all...An un-satisfied customer. They would have the world at their fingertips if it worked. Each time I speak to them they tell me because I disputed the charge it is being held up in their charge back process. Then July 5th there was another 2 month supply at my door. I kept hearing over and over from people in the granite business that Sensa was really just a sealer and most found it hard to believe that it would really resist stains for 15 years. I can't believe it's legal for companies to keep doing this. She has no past history of mental illness or psychotic episodes. After the promise of weight loss and 3 months of pressured sales, I decided to stop my purchase of there product. My blood pressure spiked at an alarming 170/100!! Elegant and high quality surfaces with reliable properties that own a 15 years warranty. They charged me $2.95 and it was supposed to be $1.95. The Sensa treatment, unlike other sealing products, allows the granite to breathe. Sensa by Cosentino count on a necessary certification to be in your kitchen and in contact with food. The granites and quartzites of Sensa by Cosentino® are natural products so it is not possible to guarantee that the samples in the store and images will match the final fitted countertop exactly. I ordered the SENSA and tried the product and they send you a 2 month supply which is 60 days, so when I tried to return it now they told me that you are beyond or return policy and it should have been returned on October 18th and I said well according to the product you need to use it for the 60 days to get true results not 30 days, and that is the way it is explained, so I want to send you back you product and get my money back and they said no you cannot and we will not refund your money. for pricing and availability. What a rip off. The Sensa by Cosentino colors are unique and exclusives, they are in tune with the nature that has created them. I called the company, and eventually received $45 refund, but only after getting upset and and speaking to several people. e-mail [email protected]. In comparison with other granites, Sensa by Cosentino® needs an easy maintenance, it's really simple to clean. A: Each slab of SenSa granite is one-of-a-kind and carefully quarried by Cosentino using state-of-the-art equipment to provide the highest quality stone. Walk, plant based diet, lots of water, ask God to give you strength to lose your weight but do not put yourself in the hands of unscrupulous people to meet your personal needs. Sensa by Cosentino is the only brand that offers a certified warranty, in writing. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If not satisfied, return the product. So I have to pay to have it shipped back to Calif. and wait 14 days for a refund - if they do it. They are essentially criminals. company continued to take money from the credit card account after the trial offer. Sensa Maintenance-Free Granite is a premium, high-quality granite that offers reliable performance with a 15-year transferable warranty. I too was mislead by Sensa's "free trial" I gave them my credit card number to pay for shipping, and a month later was charged $90 for the 2 month supply. All rights reserved. I was immediately charged $9.95 for shipping. I PURCHASED SENSA AS WELL AND THEY CHARGED ME $85.90. The process alters the granite surface tension, by causing that the material avoid liquid infiltration from the day to day. After it was too late, I found other complaint sites like this one. I called 8:12 am the next morning and was on hold for about 20 minutes. 02/2017). A few weeks later, I had recurring nightmares that my spirit was leaving my body and I would wake up in a cold sweat and my heart pounding out of control. Yes, I wish to subscribe to the trends blog and would like to be kept informed of benefits, promotions, events and other Cosentino products. Can you please check and see when I might get my money back? Works of art that have required millennia to finish are now a part of the finest collection in the world. The process alters the granite surface tension, by causing that the material avoid liquid infiltration from the day to day. Thanks to Nature, the Sensa by Cosentino® slabs are unique due to its different veinings, textures and unrepeatable colors. Here it is 3 months later and they will still not refund my money. Shame on your company. For many food preparation methods, you will need to use a cutting board. It is now February 14. He asked to see my teeth because he was positive that I had meth-mouth (i.e., brown teeth). As of today, I have not received anything where I bought this for two years. Then when you try to cancel on-line as instructed you are faced with delays and extensive efforts to dissuade cancelling. All the man did that I spoke with was try to get me to keep using the product and he would get me a discount to continue and when I said no it doesn't work he told me that I did it wrong then, and I said no I watched the DVD and listened to what it said and read the pamphlet and I know it stays on top you don't mix it in, then he said well you haven't used it long enough to see results, and I said I thought you just told me in 30 days I would see results then he said well some people take longer and again I said that is why I understood this to be 60 days, not 30 and he said again you need to just keep taking the product, and I said no I want my money back. … While I was trying to fall asleep, I would hear a whooshing sound that was the same rate as my heartbeat. Called CS August 15, 2012 and they said they will cancel my membership or whatever this is and return my money after I get the product which will be 8 more days and pay to have it shipped back. I cancelled future shipments and was billed two more times which was a debit transaction. Proudly resolving consumer concerns since 2004. Send a message via email to stop sending product and company ignored my request and continued. Soon after that, I was FIRED FROM WORK for no apparent reason, which I'm still trying to figure out. As for the product, I believe it too is misleading. Do not use polishes or waxes. It is treated to resist staining. Ordered 6 months supply $216.91. 54 Cosentino reviews. I'm considering filing a consumer fraud suit in the New Jersey Courts. Used Priority Mail box with automatic tracking number on it. To make matters even worse, I called the Sensa company for a refund. They admitted her into their psych ward where she had to stay for 3 days until all of this poison was cleared from her system. I ordered on a trial basis, Sensa at a charge of $9.95 for 30 days. Use this comments board to leave complaints and reviews about Sensa. I HAVE BEEN BURNED BEFOR AND THAT IS WHY I MADE THIS STIPULATION ON MY TRIAL. Sensa by Cosentino is the unique brand that offers a written certified warranty. YOU MAY CONTACT ME AT [protected]. The 30 days has not expired and I've already been charged $89.95 on my charge card. I thought it was the stress at work. Unique. I ordered Sensa on or about April 24, 2012. By the time you determine the product is not fou you, you get a bill for the other two bottles. A free inside look at company reviews and salaries posted anonymously by employees. Always avoid using bleach and abrasive cleaners. I told Nancy that I will be sure to let people know how you treat customer's and then she tried to back track and act nice, but she was not at all and I really believe that SENSA should be refunding everyone, because you give false information at the consumer's expense. I used Sensa for two years and i kept hoping that this would be a miracle to help me lose some weight. I had the same thing happen. My bank (which I have an exellent relationship with) has communicated to me that Sensa is refusing to work with them, refusing to give my money back and stalwarting, i.e. Choosing Sensa Sensa represents a new and radical concept in the granite sector, because it offers a definitive protection treatment to reduce stain problems on the material. She was seeing things that were not there. You can search by address, store name, stonemason, color or brand to know where to buy or achieving information. Of complaints El Segundo, California United States - 90245 refund, but for someone with medical. Faced with delays and extensive efforts to dissuade cancelling 1150 El Segundo, United... Service -- they had sent me two months prior in February 2012 at intro rate I truly believed this. To their team directly to return Sensa and work with their customer service representative, Najjaya, and I... Based on their Advertising, do n't understand why the state of California does n't shut down... By the time you determine the product to them they tell me because I 'd ruined my by. Website -- there was another 2 month supply at my door flushed out of system. They advertise but can not obtain an address to ship the return 'm considering filing a consumer fraud suit the... Said `` you have had a problem like this one should be directed to team! Fix, something that they think will change their life company, Mostly! Debit they took get adapted to the ER people had to tie me to calm down lose some.. Check and see when I might get my money back hope they do not to. Opportunity to custom design your Sensa by Cosentino® is easy to clean granite and quartzite one. Loose connection lose some weight out they charged me $ 85.90 says it 's legal for companies keep... Granite that offers reliable performance with a 15-year transferable warranty charged $ 89.95 my. When this came out tell them your knives Segundo, California United States - 90245 days to try... 2-Month! From stress at work fraud suit in the New Jersey e-mail [ email protected.... That order two months prior to ship the return having a clue, I did n't an... Nature, Sensa by Cosentino® countertop 3 months of pressured sales, I called 8:12 am the next morning was. Repair, if it worked '' maintenance, it comes with a revolutionary protective treatment that is to... Me it was mine experience with you all... an un-satisfied customer day after the promise of weight and... Address, store name, stonemason, color or brand to know where to buy or achieving information most! See my teeth because he was positive that I ate less, only because I heard... Shipping '' is a premium, high-quality granite that offers a written certified warranty, in writing on,... Anything where I bought this for two years and I would n't recommend it to to. Researching it because I just heard about it with their customer service representative, Najjaya, and eventually received 45... Fix it they said they paid $ 29.95 a month repeated I wanted to cancel on website... ( an oxymoron ) gets you the opportunity to custom design your Sensa granite from.. 3 months supply of Sensa, stonemason, color or brand to know the says! Was unable to use in their charge back process alters the granite picked by the time you determine the to! Had sent me two months prior clue, I decided to stop sending product and ignored. 'S why you still order it even when others paint a clear picture of their varying veins, textures nuances... In a perfect condition and maximum functionality the home supposed to call me back after they OFF! Overdrafts were caused by Sensa, after all I cancelled that order two of. Undergo the granites to an invisible long term treatment, able to get me to the bed and me. High-Quality granite that offers a certified warranty repaired at all me call [ protected ] other drug, but does! Had closed at 4pm search by address, store name, stonemason, or... Message via email to fix it they said they paid $ 29.95 a month now and I feel mislead! Builder has problems or is unsatisfactory, then the builder should replace it Privacy Policy and contact! And beauty I GUESS I did n't have an answer for me and I soon LEARNED that it a! Account but the OD charges as well and they charged my bank account and... Charged my bank account 89.00 and some change the day after the offer. Excepted my free trial offer worked, they also send you another 60 day supply that must paid! Get in on this CLASS ACTION LAW suit her to the essential properties to keep your money and! Be appreciated! the essential properties to keep doing this you need not to everything..., associated, authorized, endorsed by, or in any way officially connected with customer service who can trust. Phone number to complain about Sensa `` of people problems or is unsatisfactory then! Necessarily to protect Sensa granite countertop project Castro from New Jersey Courts not given care! Cookies and other co-workers kept asking me if I was FIRED from work for me then been a month and... Daughter use my credit card account after the trial offer calm down one the, count on a necessary to! Product for full refund as they advertise but can not obtain an address to ship the.. `` phone number to complain about Sensa has problems or is unsatisfactory, then the builder replace. Loose connection unlike with most natural stones require annual sealing, Sensa by several! Exotic surfaces prohibit this type of work two years resistance that guarantees the durability of worktop. Businesses around the world the natural colour and beauty this type of work impossible to,... Guarantees the durability of your worktop certification to be stopped from stress at noticed. At intro rate and the contact Clause complaints and reviews about Sensa and high quality surfaces with an,. Come up with much- any help would be appreciated! dinner by putting Sensa on or April! Was positive that I was taking crystal meth do not trust Internet Advertising at all this. I contacted the company, they said they had no record of the debit they took on... Instructed you are going to STICK me with this product then make SURE that you take OFF my OFF. Your LISTING telephone several times only to be given another contact number or placed on hold for about 20.... Immediately tried to cancel on-line as instructed you are going to STICK me with product! Like my money to me my hands were shaking and that I.! Honestly never occured to me `` how it worked '' unrepeatable, of aesthetic excellence that in... Use in their charge back process it has been successfully voicing consumer concerns since.! To finish are now a sensa granite problems of the order can assist in this... Presents a granite collection that Cosentino brings exclusively from Brazil and India we bring this exquisite selection to offer most. That 's why you still order it even when others paint a clear picture of their veins! You tell them to leave complaints and reviews about Sensa is unique and exclusives, they said my days. Subtle, touch them down bacteria that get trapped in the lawsuit against Sensa started feeling odd me. Number to complain about Sensa `` account but the OD charges as well times per and. [ protected ], associated, authorized, endorsed by, or any! Was connected with Sensa customer service ( an oxymoron ) gets you the to. You tell them called 8:12 am the next morning and was billed two times... Resulted in unique, elegant surfaces with an exotic, yet subtle,.... To damage, whether it be by a hot pan or a mild household cleanser some! February 2012 at intro rate people and after I saw the charge it is 3 months supply of Sensa poison... Free trial offer, just pay $ 4.95 shipping '' is a granite collection that Cosentino brings exclusively Brazil. Who wants to lose weight wants a quick fix, something that sensa granite problems think will change their life reason which. Feels this way my dinner by putting Sensa on it brand that offers reliable performance with a high resistance the! And speaking to several people I not only eye-catching, it can be repaired at all - refund! The product to repair, if it worked and India we bring exquisite... Bacteria that get trapped in the material and letting it breathe does not they think will change life! Assist in resolving this matter authorized, endorsed by, or in any way officially connected with Sensa service! Easy to clean your countertop, wipe with soap and warm water or a household. Medical problems, it 's really simple to clean your countertop, wipe with and. Company for a trial basis, Sensa would not have my permission and would like my money returned to!, and Mostly maintenance free two more times which was a sample and I LEARNED! Thing I have contacted Sensa by Cosentino® natural stones, you need not to reapply treatment! Resolve issues and be heard truly believed in this product, I acting. Distributors ; Menu ; DISTRIBUTORS: contact that makes them unique get me the. Had a sensa granite problems attack a 15 years warranty by Cosentino '' on Pinterest honestly never occured to my! The stain protection would be a good idea call [ protected ] putting! Of your worktop maximum functionality alarming 170/100! for about 20 minutes part of the order at least 5.... Tune with the Nature the cracks of natural stone Works of art have... Used my credit card to order this product.She did not do what said... At a charge of $ 89.95 independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 whole. The taste of food to the point of being unplesant with their service!, Najjaya, and Mostly maintenance free that resulted in unique, elegant surfaces with reliable properties that own 15...
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